HOW IT WORKS
Our Methodology
BrandProtex offers the service of 24×7 x365 Security Operation Center which is determined and motivated to resolve any act of abuse or breach targeting your organization.
Managed,
Experienced and
Independent Resolution Teams
Any instance of threat, breach or abuse is termed as Incident.
These incidents are further classified into several categories to provide better monitoring and mitigation service.
Based on the classification, BrandProtex will notify the Client either through phone or via e-mail.
Our incident response workflow is adopted to align with industry standards as NIST, US-CERT and ISO 27001
| Metric | Initial Response Time* | Incident Analysis & Recommendation / Resolution* |
|---|---|---|
| Critical | 15 minutes | 4 hours |
| High | 45 minutes | 8 hours |
| Medium | 90 minutes | 24 hours |
| Low | 120 minutes | Upto 3 days |
Service Level Agreement
* The mentioned timelines are our standard SLA. Response and Resolution time matrix may vary with the service level.